Step1 - Logging in

How do I register?

Are my details safe with you?

What is a voucher number?

How do I change my password

I've forgotten my password - what do I do?

I've uploaded some photographs on a previous occasion but didn't order any prints. Will my photos still be there when I login now?

I don't have a password, what must I enter?

Am I a first time user or a returning user?

Step2 - Uploading your photos

Can I select photos from different folders?

Is it safe to install the Uploader?

How long will it take to install the uploader?

I'm not using Microsoft Internet Explorer. Will the uploader still work?

I'm having problems installing the uploader. What must I do?

Where do I find my photos on my computer?

How do I use the uploader?

What happens if the uploading stops halfway through?

Why do I need to upload my photos?

How long will it take to upload my photos?

What exactly is an "Uploader component"?

Step3 - Editing your photos

What is "cropping type"?

What does the "White Borders" option do?

Where can I collect my prints?

I've just realised that I would like to upload some more photos to be printed as part of this order. How do I do this?

How is the total price calculated? It doesn't seem to make sense to me…

How do I order more than one print of the same photo?

I've uploaded a photograph but I don't actually want to have it printed. How do I remove it from my order?

Do I need to worry about rotating my photos?

My photo looks big enough on my screen for a larger print, but I can't select any larger sizes on the website. Why is this?

How do I order larger prints?

Do I need to manually crop my photos?

Why do digital photos have to be cropped?

What's the difference between gloss and matt finish?

Step4 - Completing your order

How do I pay for my order?

How long will it take for me to get my prints?

Where can I collect my prints?

I've got a voucher, but I forgot to enter it earlier. Can I still enter it now?

Can I change the delivery method at this stage?

How do I know when my prints are ready to collect?

Why does it have www.vcs.co.za instead of www.flyphoto.co.za in the address bar of my browser?

Is it safe to put in my credit card details on your site?

Why is my credit card being rejected?

General Questions

I've had some photos printed before, but the actual prints look very different to how the photos look on my screen. Why is this?

Who are Orms and why do you use them?

Why is it important to have "archiveable quality" prints?

How do account credits work?

Can I come back at a later stage to finish my order?

What happens if my prints never arrive?

My question isn't answered in the help section...

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